Terms of Service

Services

Detail On Demand LLC provides private, recurring exterior vehicle care and related service coordination for individual customers and households.

Service is exterior-only. We do not access vehicle interiors, we do not drive or move customer vehicles, and we do not take or hold keys.

Our process is touchless-first. Light towel finishing may be used when needed for a proper result.

Specific services, availability, pricing, timing, and service areas may vary. Service is delivered in scheduled windows.

Customer Responsibilities

Customers are responsible for:

• Providing accurate contact, vehicle, service, billing, and location information.
• Ensuring we have safe, lawful, and authorized access to the service location and vehicle.
• Obtaining any required property, building, parking, fleet, or management approval before service.
• Removing personal valuables from vehicles before service.
• Informing us of vehicle condition, damage, aftermarket modifications, special materials, or other issues that may affect service.
• Ensuring water, power, parking, gate access, or other access requirements are available if needed for the requested service.

Vehicle Access and Recurring Plans

The vehicle must be accessible in the driveway (or pulled out of the garage) during the scheduled service window. Vehicles that are inaccessible during the scheduled window may be skipped with the visit counted, or rescheduled, per plan terms.

Recurring plans can be paused or adjusted with notice. The roster is capacity-limited.

Property Management and Vendor Services

For services requested by property managers, businesses, community associations, or vendor platforms, the requesting party represents that it has authority to request services, provide access instructions, approve work, and provide necessary customer, property, vehicle, or account information.

Detail On Demand LLC may coordinate with authorized property managers, community staff, vendors, tenants, residents, or customer contacts as necessary to provide requested services.

Booking and Scheduling

Appointments are subject to availability, service area, weather, access, staffing, and operational conditions.

We may reschedule, delay, modify, or cancel appointments due to weather, unsafe working conditions, lack of access, inaccurate information, payment issues, or other circumstances beyond our reasonable control.

Cancellations and Rescheduling

Customers should notify us as soon as possible if they need to cancel or reschedule.

Cancellation fees, late rescheduling fees, trip fees, or no-show fees may apply if disclosed during booking, in an estimate, invoice, service agreement, vendor agreement, or written communication.

Pricing, Estimates, and Payment

Prices may vary based on vehicle size, condition, service type, location, access requirements, fleet volume, add-ons, and other factors.

Quotes or estimates are not final invoices unless expressly stated. Additional charges may apply for excessive dirt, pet hair, stains, hazardous materials, difficult access, oversized vehicles, waiting time, or requested add-on services.

Payment is due according to the terms stated in the invoice, booking confirmation, service agreement, vendor agreement, or written communication.

Service Limitations

We aim to provide high-quality service, but results may vary based on vehicle age, condition, prior damage, material type, paint condition, staining, contamination, wear, oxidation, scratches, and previous repairs or coatings.

We do not guarantee removal of all stains, odors, scratches, oxidation, paint defects, contamination, or damage.

Pre-Existing Damage and Vehicle Condition

Customers acknowledge that vehicles may have pre-existing damage, wear, defects, loose trim, electrical issues, leaks, failing clear coat, delicate materials, aftermarket modifications, or other conditions that may affect service.

Pre-existing damage — including scratches, chips, oxidation, wheel damage, and trim wear — is documented and is not the responsibility of Detail On Demand LLC unless caused by our negligence.

Access, Safety, and Right to Refuse Service

We may refuse, pause, or cancel service if:

• The service location is unsafe or inaccessible.
• Vehicle access is not available.
• Required permissions are missing.
• Weather or environmental conditions make service unsafe or impractical.
• The vehicle contains hazardous materials, biohazards, pests, weapons, illegal substances, or unsafe conditions.
• Customer behavior is abusive, threatening, discriminatory, or unsafe.

SMS, Email, and Service Communications

By providing contact information, you authorize us to contact you regarding requested services, scheduling, billing, access coordination, customer support, and account-related matters.

If you separately opt in to SMS text messages, Detail On Demand LLC may send service-related SMS messages, including appointment confirmations, scheduling updates, service reminders, arrival notices, access coordination, and customer support.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out of SMS messages. Reply HELP for help. SMS consent is not a condition of purchase.

Our SMS Consent Policy is available at https://detailondemand.co/consent.

Accounts and Login

If account access is provided, customers are responsible for maintaining the confidentiality of login credentials and for all activity under their account.

You agree to provide accurate information and notify us of unauthorized account use or security concerns.

Photos, Documentation, and Service Records

Vehicles are photographed before and after service for quality and documentation. We may also take photos, videos, notes, or other documentation of vehicles, work areas, completed services, pre-existing conditions, damage, access conditions, or service results for quality control, customer support, billing, insurance, vendor compliance, dispute resolution, and operational records.

We will not use identifiable customer, property, or vehicle images for marketing without appropriate permission where required.

VendorCafe and Vendor Management Compliance

When applicable, Detail On Demand LLC may provide documents or information needed for vendor onboarding, compliance, insurance verification, tax forms, service agreements, invoicing, or property management requirements.

Any additional written agreement, statement of work, purchase order, vendor agreement, or property management agreement may apply in addition to these Terms. If there is a conflict, the signed written agreement may control for that specific relationship.

Intellectual Property

Our website, branding, logos, text, graphics, images, service descriptions, and other content are owned by or licensed to Detail On Demand LLC and may not be copied, reproduced, or used without permission.

Third-Party Services

We may use third-party platforms for scheduling, payments, messaging, hosting, analytics, vendor onboarding, communication, or customer management. We are not responsible for third-party platform outages, errors, policies, or actions.

Disclaimer

Our services and website are provided on an “as available” basis. To the fullest extent permitted by law, Detail On Demand LLC disclaims warranties not expressly stated in writing.

Limitation of Liability

To the fullest extent permitted by law, Detail On Demand LLC will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages.

Our total liability for any claim related to a service will not exceed the amount paid for the specific service giving rise to the claim, unless otherwise required by law.

Indemnification

You agree to defend, indemnify, and hold harmless Detail On Demand LLC, its owners, employees, contractors, vendors, and representatives from claims, damages, losses, liabilities, costs, and expenses arising from your misuse of our services, inaccurate information, lack of authorization, unsafe conditions, breach of these Terms, or violation of law.

Governing Law

These Terms are governed by the laws of the state where Detail On Demand LLC is organized or primarily operates, without regard to conflict of law principles.

Venue for disputes will be in the applicable courts located in that state or county, unless otherwise required by law or a separate written agreement.

Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on our website with a revised effective date.

Contact Us

Detail On Demand LLC
Email: sean@detailondemand.co
Website: https://detailondemand.co/