Privacy Policy

Information We Collect

We may collect the following types of information:

• Contact information — Name, phone number, email address, company name, job title.
• Service information — Vehicle details, fleet information, service location, appointment date/time, access instructions, service preferences.
• Property or account information — Property name, management company, vendor/customer account details, gate/access instructions, authorized contact names.
• Payment information — Billing details, payment status, transaction records. Payment card data may be processed by third-party payment processors and may not be stored directly by us.
• Communication information — Messages, emails, SMS communications, support requests, call notes, and service-related correspondence.
• Website information — IP address, browser type, device information, pages visited, form submissions, and basic analytics data.

How We Use Information

Phone numbers and personal information are collected only to provide, schedule, and support service. They are never sold or shared with third parties for marketing. SMS opt-out is available at any time by replying STOP.

We use collected information to:

• Schedule, confirm, and provide services.
• Communicate about appointments, service updates, reminders, arrival notices, access coordination, and customer support.
• Create and manage customer, fleet, vendor, or property management accounts.
• Process payments, invoices, estimates, refunds, and service records.
• Coordinate with authorized representatives, property managers, fleet managers, and service contacts.
• Maintain safety, security, fraud prevention, and operational records.
• Improve our website, customer experience, and service quality.
• Comply with legal, insurance, vendor onboarding, tax, and business obligations.

SMS and Text Messaging

If you provide your phone number and opt in to receive SMS text messages, Detail On Demand LLC may send service-related SMS messages, including appointment confirmations, scheduling updates, service reminders, arrival notices, access coordination, and customer support.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. You may request help by replying HELP.

SMS consent is not a condition of purchase. We do not send SMS messages to purchased, rented, or third-party lead lists.

How SMS Consent Is Collected

SMS consent is collected through clear opt-in language displayed where customers provide their phone number, such as our booking, contact, or new customer intake forms. Customers must actively check a consent box before submitting the form.

The checkbox is not pre-selected, and SMS consent is separate from acceptance of this Privacy Policy or our Terms of Service.

Our SMS Consent Policy is available at https://detailondemand.co/consent.

Data Sharing and Disclosure

We do not sell, rent, or share personal information or SMS opt-in data with third parties for their marketing purposes.

We may share information only as needed with:

• Service providers that help operate our business, such as scheduling, payment processing, messaging, hosting, analytics, CRM, invoicing, and customer support platforms.
• Property management companies, fleet managers, or authorized business contacts when necessary to coordinate requested services.
• Insurance providers, legal advisors, auditors, or professional service providers when required for business, legal, or compliance purposes.
• Government agencies, law enforcement, courts, or regulators if required by law or to protect rights, safety, or security.

SMS Opt-In Data

SMS opt-in data and consent records are used only to support service-related messaging from Detail On Demand LLC.

We do not sell, rent, share, or transfer SMS opt-in data, phone numbers, or consent status to third parties for marketing or promotional purposes.

Property Management and Vendor Relationships

When services are requested by or through a property management company, vendor management platform, business, fleet, or authorized representative, we may process information related to the property, account, authorized contacts, access instructions, service location, vehicles, and service history as necessary to provide services and meet vendor or property management requirements.

We use this information only for legitimate business purposes, service coordination, compliance, billing, documentation, safety, and communication.

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No system is completely secure, and we cannot guarantee absolute security of information transmitted online or stored electronically.

Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business records, comply with legal or tax obligations, resolve disputes, support insurance and vendor compliance needs, and enforce our agreements.

Cookies and Website Analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to operate the site, understand visitor activity, improve performance, and support marketing or service communications where permitted.

You can adjust browser settings to refuse or delete cookies, but some website features may not function properly.

Your Choices

You may:

• Opt out of SMS messages by replying STOP.
• Request SMS assistance by replying HELP.
• Contact us to update or correct your information.
• Request deletion of certain information, subject to business, legal, vendor, tax, insurance, and compliance obligations.
• Unsubscribe from marketing emails, if applicable, using the unsubscribe link or by contacting us.

Children's Privacy

Our services are intended for adults and businesses. We do not knowingly collect personal information from children under 13.

Third-Party Links

Our website may link to third-party websites, platforms, payment processors, vendor portals, or property management systems. We are not responsible for the privacy practices of those third parties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.

Contact Us

Detail On Demand LLC
Email: sean@detailondemand.co
Website: https://detailondemand.co/